Privacy Policy

We take the privacy of all our customers and website users seriously and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

This privacy policy sets out how Pastels 2 Paint uses and protects any information that you give us when you use this website.


  • We are committed to ensuring that your privacy is protected. Where we ask you to provide certain information by which you can be identified when using this website it will only be used in accordance with this privacy policy.
  • Pastels 2 Paint may change this policy from time to time by updating this page. This policy may be changed without notification and you should check this page from time to time to ensure that you are happy with any changes.
  • What we collect

We may collect the following information:

    • Name and Title
    • Contact information including email address
    • Demographic information such as Postcode, Preferences and Interests
    • Other information relevant to customer orders, surveys, promotions and offers
    • What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping, order and delivery processing.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
    • We may use the information to customise the website according to your interests. 


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. More details are available from our Security Policy.


    How we use cookies

    • A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
    • We use Cookies to control your personal access to the image(s) you have uploaded to your account so that you can revisit the site and quickly and easily use the images to re-order without having to re-upload images.
    • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can adjust your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or any other part of the website that requires you to sign in. By setting your browser to accept cookies you accept the use of cookies from our website(s).
    • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us and allowing use of certain parts of the website. We use traffic log cookies provided by Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. By logging into your account, or uploading files to it, you are indicating your acceptance of our terms and conditions.



    By creating an account with us you will be opting-in to our mailing list. You can easily opt-out at any time by clicking on the unsubscribe link in any mailings that we send.


    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
      • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at 

     We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

    Pastels 2 Paint

    65 High Street



    SS12 9AQ


    If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.




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